I have encountered a very dynamic situation and am very interested in getting some much needed advice
So, what do you do when… Consider this a case study…?
Being a the newly hired VP of sales at his company, George McFarland was tasked with the role of bringing structure, teamwork, and most importantly, and increase in sales for his company, The United Glass Company.
The company was small given they contracted out a majority of their work and George was the leader of a 5 man and 1 woman sales team. George made a conscious effort at the beginning to meet with each person on his team. He went to lunch with each of them, got to understand to their personal lives, whether they were married, had children, life dreams and much more information.
He thereafter implemented a weekly sales meeting to bring the entire team together. Funny enough, the sales team to date had not been having any internal meetings whatsoever. They had no quotas, call requirements, pipeline, nothing. Getting past the first initial meeting, during the second George started it by posing a simple question: What did you do this week? What did you learn? What can you share with the rest of the team?
Everyone had normal predictable answers around the calls they made, getting shot down by administrative assistants, and what they plan on doing differently next week.
The second more provocative question, but still fairly predictable given the knowledge George had gained about his team, he asked: What are you excellent at today, and what would you like to gain as a sales person during your time here?
The answers were all very similar. Everyone was unsurprisingly good at generating new opportunities, getting conversations going, and wanting to gain more skills finding pain, and creating value to help advance the sales cycle.
BUT, one very determined, head strong, arrogant salesman in the room proudly stated to George and the entire sales team, “I need help understanding the objections my prospects are going to throw at me”.
George stated, “How can we, your team, help you better understand these objections?”
“Well you can’t, I just need to hear them from the prospects for myself.”
“Ok,” George said. Trying to move on he went the other half of the question, “What are you looking to gain during your time hear at the Glass Company?”
The salesman paused for a moment and thought about it. He proudly stated, “You can all have a positive attitude. If there is a lot of buzz and things going on around here, it will motivate me and help me have the right mindset.”
“Is there anything else we as your colleges can do to help you, is there anything you want to take away from your time here?” George asked again.
“Now that I think of it, if everyone comes to me and asks me questions and comes to me for help, that will better me as a salesman.”
George shortly ended the meeting after that wanting the rest of the team to think over the conversation they had just witnessed.
As the VP of Sales for this small Glass Company, what do you do? How do you manage this person to be a team player? Do you keep him, let him go…?